Return/Exchange Policy

Our products are designed with a lot of precision using state-of-the-art technology and goes through various quality checks which assures superior products getting delivered to you. Also we do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order or incorrect product(s), please notify Infomate immediately or within 5 working days of receiving the products, to ensure prompt resolution in the form of replacement/upgradation*. Please note that will not accept liability for such delivery issues if you fail to notify us within 5 working days of receiving the product.

Conditions: An item may be eligible for exchange/replacement if it fulfills one or more of the following

  •  Has missing parts or accessories
  •  Is different from what was ordered
  •  You received a defective item;
  •  You received a wrong item.

It should be noted that the customer will have to send the product back to us for exchange/replacement. Infomate will bear the shipping cost for any replacement/Exchange of the product to a certain value which should be discussed with us before sending the product back.

Cancellations by the Company

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after the payment has been made, the said amount will be reversed back in your Bank Account. Any type of voucher used in these orders shall be pushed back into the user’s account in case of cancellation by the Company.

Cancellations by the Customer

In case of requests for order cancellations, the Company reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty four) hours from making the order. The Company has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by the Company and accept decision of the Company regarding the cancellation. In the event of cancellation of order by the customer the Company shall not refund the voucher, if any used against such order.

Given the nature of our products, we reserve the right of sole discretion to provide the resolution to any situation as we deem fit. Each refund or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution. 

Products bought online from cannot be exchanged or returned in store.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict the Terms & Conditions Policy would prevail.


Note:- Upgradation* is when you want to replace the product you received with a product of a higher value.